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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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lyric-hovasse
Level 7
‎05-08-2021 05:02 AM

I can't log into Netflix

I was given a used Roku Device as a gift but I can't log into Netflix. It won't give me a "sign in" option; only "join today". I tried factory reseting it but it still won't give me an option to log in on an existing account.

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DBDukes
Community Streaming Expert
‎05-08-2021 10:12 AM

Re: I can't log into Netflix

@lyric-hovasse wrote:

I was given a used Roku Device as a gift but I can't log into Netflix. It won't give me a "sign in" option; only "join today". I tried factory reseting it but it still won't give me an option to log in on an existing account.

Which Roku device model number? What Software version? Settings > System > About

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuMary-F
Roku Employee
Roku Employee
‎05-08-2021 11:08 AM

Re: I can't log into Netflix

Hi @lyric-hovasse,

Thanks for reaching out to the Roku community!

Please be noted that Roku doesn't manage channel logins or authentication. That is handled directly by the channel publisher. It's best to reach out to Netflix directly to get the channel going on your Roku. They can resolve the error you are having with the channel login.

You can reach their support team here: 
https://help.netflix.com/en
Please let us know if there's anything else we can help you with.

Kind regards,
Mary

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