Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Luis7X
Level 7

I can't install HBO max to my account

I have a valid HBO max LATAM subscription, but can't find the channel in the channel store. When I Google it is there, but won't let me install it.

Please help!

 

1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: I can't install HBO max to my account

Hi @Luis7X

Thanks for posting here in the Community!

If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues downloading a channel. i.e. If you are using a device linked to a US Roku account, in Canada or another region.

To resolve your issue, we would recommend creating a new Roku account. The new account's region will automatically be set in the location you are located right now. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if you need more help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos