Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues downloading a channel. i.e. If you are using a device linked to a US Roku account, in Canada or another region.
To resolve your issue, we would recommend creating a new Roku account. The new account's region will automatically be set in the location you are located right now. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.
If you need help with the suggestions above, you can visit these links: