Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

I can’t get on Netflix but it works on everything else

So for awhile Netflix has been working fine but now every time I try to get on it it says network error at first I thought it was my WiFi but then went to multiple other apps and it worked just fine Netflix seems to be the only one that isn’t working please help me with this 

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Roku Employee
Roku Employee

Re: I can’t get on Netflix but it works on everything else

@Peppa0426 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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