Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

I can't find hulu nor roku channel when I search into the roku menu

I purchased yesterday a roku , I was able to download different channels BUT I can't find hulu nor Roku Channel. What can I do to be able to download those 2 channels to my Roku ?

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Level 10

Re: I can't find hulu nor roku channel when I search into the roku menu

It might be due to geography.  Where are you located?

Roku 3500X
Roku 4400X
Roku 4661X
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Level 7

Re: I can't find hulu nor roku channel when I search into the roku menu

I am in the US. In Texas. And purchased the Roku via Amazon

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Roku Employee
Roku Employee

Re: I can't find hulu nor roku channel when I search into the roku menu

@ecanicoba 

Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

I can't find Roku Channel after I signed up for Cinemax and Hallmark movie free trial. I

I am rather new to Roku and I am unable to locate Roku Channel where I was shown Cinemax and Hallmark Movie free trial should be. Did I miss a step in setting up the free trial and Roku Channel?

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Roku Employee
Roku Employee

Re: I can't find Roku Channel after I signed up for Cinemax and Hallmark movie free trial. I

@Dgenes 

Thanks for the post.

I'm unsure of what your inquiry is. The Roku Channel does not have a free trial as it is a free channel included with Roku devices.

For more information about The Roku Channel, visit our Support page here: What is The Roku® Channel?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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