Channel Issues & Questions

[daveek]

I am paid up on Roku and do not expire until next month.  However when I try to access Boomerang it keeps wanting me to renew.  I have read over 30 questions in various categories of their supposed help pages and not once does my issue appear and thus no answers.  Also it is apparent Roku does not want any phone calls since no phone number can be found.  

[C_I]

---

@daveek wrote:

I am paid up on Roku and do not expire until next month.  However when I try to access Boomerang it keeps wanting me to renew.  I have read over 30 questions in various categories of their supposed help pages and not once does my issue appear and thus no answers.  Also it is apparent Roku does not want any phone calls since no phone number can be found.  

---

         The moderator of this group would tell you to contact Boomerang directly to find out why you can't access it even though you've paid for the subscription. 

[daveek]

Do you have a phone number?  I tried searching for it inBoomerang and could not get any answers.

[RokuDanny-R]

@daveek 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Once the channel is back on your device, try logging into and accessing your Boomerang account to see if the issue is resolved.

Please keep us posted.

Thanks,
Danny