Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hyjacked

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My Roku keeps hyjacking me and taking me to Amazon Prime. It locked me out of going anywhere else and stops responding to the remote.

Anyone know how to fix this. I've already reset it.

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1 Solution

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Level 19

Re: Hyjacked

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Does your remote have a direct access button for Amazon Prime? If so, make sure it is not stuck in the depressed position.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

1 Reply
Level 19

Re: Hyjacked

Jump to solution
Does your remote have a direct access button for Amazon Prime? If so, make sure it is not stuck in the depressed position.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post