Channel Issues & Questions

[msequine2]

My Roku is # YF008N572940 . Is this model comparable with Hulu Live tv.  I saw some models will no longer be supporting the transition 

thank you

[RokuDanny-R · Accepted solution]

@msequine2 

Thanks for the inquiry.

Please be aware that the newer Roku devices will not be having an issues playing content on the Hulu channel.

Thanks,
Danny

[Anonymous]

Jus t go to the Hulu help center and search for "compatible Roku".

[P48507]

Every time I go to load Hulu it just pops back to my home screen 

[RokuDanny-R]

@P48507

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny