Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
msequine2
Level 7

My Roku is # YF008N572940 . Is this model comparable with Hulu Live tv.  I saw some models will no longer be supporting the transition 

thank you

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu

Jump to solution

@msequine2 

Thanks for the inquiry.

Please be aware that the newer Roku devices will not be having an issues playing content on the Hulu channel.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu

Jump to solution

@msequine2 

Thanks for the inquiry.

Please be aware that the newer Roku devices will not be having an issues playing content on the Hulu channel.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
Anonymous
Not applicable

Re: Hulu

Jump to solution

Jus t go to the Hulu help center and search for "compatible Roku".

0 Kudos
P48507
Level 7

Re: Hulu

Jump to solution

Every time I go to load Hulu it just pops back to my home screen 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu

Jump to solution

@P48507

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos