Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Hulu would freeze, skip ahead or stall

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On Roku I seem to be having issues watching Hulu on my tv. I don't have issues viewing Hulu directly on my computer but on tv using Roku is a different story. I have unplugged the Roku so it can reset but it does not seem to make much difference. I haven't had a issue with viewing Vudu or other channels. Just seems to happen with Hulu. Has anyone had this problem?

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Roku Employee
Roku Employee

Re: Hulu would freeze, skip ahead or stall

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@MCNelson 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Hulu  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Hulu would freeze, skip ahead or stall

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@MCNelson 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Hulu  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 8

Re: Hulu would freeze, skip ahead or stall

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Hulu has been riddled with problems since the last ROKU update.  I have all of the problems with mine that u mentioned,  to the point of not being able to watch an entire show without tons of glitches.  Go to their support page on Facebook,  tons of complaints about this, most of their responses have been pat answers with links to their online support,  it's totally ridiculous.  I had hope when an update for their app was available yesterday,  downloaded it and nothing has changed. ROKU needs to scream at them, but if the prospect of losing tons of customers doesn't seem to phase them, not sure that would either. 

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Level 8

Re: Hulu would freeze, skip ahead or stall

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Yeah, and I would hate to discontinue Hulu. I like their selection of movies and shows. But if I am to only be able to view them without any issues separate from the tv, I don't know, I may need to reconsider. If this problem is only within Hulu's system, then they need to get it together and resolve this. Many of us customers are getting ticked off by these problems that are happening. I would for once would like to watch something to its entirety. 

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