Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jdoh90
Level 7

Hulu will not load

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Hulu will not load at all. When I click the channel tile it shows me the Hulu start up page but goes back to the Roku home page. I have deleted reader restarted unplugged and rebooted and nothing works. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu will not load

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@Jdoh90 

Thanks for the note.

If you have already removed the channel, restarted your device, and added the channel back again and are still unable to resolve the issue, we recommend reaching out to Hulu directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu will not load

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@Jdoh90 

Thanks for the note.

If you have already removed the channel, restarted your device, and added the channel back again and are still unable to resolve the issue, we recommend reaching out to Hulu directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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paulanddiana
Level 7

Re: Hulu will not load

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I just now started having the same issue w/Premier+ 3921 device. I made sure the device had the latest updates, I removed the Hulu app and did a system restart. Readded Hulu and still get the Hulu loading screen and then sent back to Roku home screen.

We have another tv with a Roku Premier and no issues. Seems the problem is just problems with the Premier+.

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Mayken454
Level 8

Re: Hulu will not load

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Hisense Roku TV giving me this issue now. Have looked for update, uninstalled-reinstalled, nothing yet

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RokuMary-F
Roku Employee
Roku Employee

Re: Hulu will not load

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Hi @Mayken454,

Thanks for the post.

Have you restarted your Roku device after removing the channel and before adding back the channel?

If yes, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach Hulu support here: https://help.hulu.com/s/?language=en_US
Thanks,

Mary

 

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