Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
According to Hulu support, there is an issue playing a recording show from the beginning that needs to be worked out with Roku.
This also applies to Live TV that you access and select "start over"
This has been happening for at least the past couple of weeks. Restarting Roku, and checking for update has not fixed this. Logging out of Hulu and reactivating has not fixed this. Contact Hulu support initially resulted in being told that you can't start from the beginning of a recording until it had completed recording ... complete total lie!
After forcing Hulu to escalate to engineering support ... I was told that there was an issue that required Hulu and Roku to work together to fix this.
We believe we've fixed this issue. Please restart your Roku device and then check for a system update and Hulu should behave normally again.
If you are still experiencing an issue after following the above steps, please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
I'm experiencing the same thing. However, when I access Hulu on my phone or computer, I can start from the beginning when more than 30 minutes has been recorded. So, the issue for me is definitely with the Hulu app on Roku.
Does anyone know what it takes for Hulu to actually take action on an issue?
Is there a phone number for technical support?
Is there an email for customer service?
Only sharing frustrations with other disgruntled customers doesn't really work for me particularly when a defect in service that did not exist, now is happening. Not being able to watch a recording channel from the beginning is a outrageously stupid problem that should be immediately fixed. Waiting many many months months for someone at Roku to notice that they screwed up is shameful.
Can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
I am experiencing the same thing in the last couple of weeks. I logged in and out, I tried install the app again. I can do it on my phone and computer without any issues and this seems to be an issue with Hulu and Roku.