Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hulu streaming

Having trouble with Hulu. Tv is only a few weeks old and everything was working great until a few days ago. I hit play on a show and it makes it 3-4 seconds in and then stops playing. This only happens in the Hulu app. I have deleted the app, reset the tv, and downloaded the app as I keep reading that will help but it doesn't. I tried unplugging the tv, I've checked network settings, and I have checked my Hulu account. It all works great on other devices and my other tv so it's definitely specific to this tv. 50" Westinghouse 4K. Only a few weeks old. Help please 

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Roku Employee
Roku Employee

Re: Hulu streaming

@WendiBird 

Thanks for the post.

If the issue remains unresolved, I'd recommend reaching out to Hulu directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here:https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator
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