Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hulu still freezing AFTER update in August 2020

I've read the previous posts about Hulu program freezing ar commercial. I read the update fix post but my hulu is still freezing at the beginning of a commercial. I checked manually for updates and there are no updates. I tried deleting the app restarting roku, unplugging and reinstalling hulu and nothing seems to work. It's really annoying. I steam on another device no problem it just seems to be a reoccurring issue with hulu on my roku. This is the second time this has happened. The first time I deleted, restarted and reinstalled, but this time that didn't even work. 

BTW, I have the basic roku. 

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Community Streaming Expert

Re: Hulu still freezing AFTER update in August 2020

I'm assuming this happens when the commercials are at a different resolution and/or frame rate than the program you're watching and the Roku tries to adjust its output to accommodate.  If so here are some things you can try:

  • Settings > Display type -- try setting this to your TV's resolution instead of the "auto detect" option.  When you get the countdown screen click the "yes" option.
  • Settings > System > Advanced system options > Advanced display settings > Auto-adjust display refresh rate -- try changing this On/Off setting to it's opposite value.

Let us know how you make out.

Roku Community Streaming Expert

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Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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