Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hulu screen zoomed in

This has happened to me.  I tried what the others did and it didn't fix itself.

I'm so frustrated.  I'm using the Roku Ultra LT.  Also I have problems with the Hulu app after I pay the subscription.  It takes me calling Hulu  and attempting several things before I can login to Hulu.  It's also very hard to login because I can't see the activation code because of the screen zoomed in.

PLEASE HELP!  Thank you...

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Level 7

Re: All Apps and home screen zoomed in. Help please

Just to double check did you try to change the theme?

Also, did you try:


system settings

system reset


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Level 7

Re: All Apps and home screen zoomed in. Help please

Yes.  I tried that first.  Whatever screensaver I have chosen remains checked.  I can't remove it.

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Roku Employee
Roku Employee

Re: All Apps and home screen zoomed in. Help please


Thanks for the post.

Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-summary of the issue you are experiencing
-screenshot displaying what you see

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Danny R.
Roku Forum Moderator
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