Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hulu not working

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When I try and watch any show on Hulu it just freezes I have done everything from unplugging to removing and downloading. Nothing helps

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Roku Employee
Roku Employee

Re: Hulu not working

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@Cmhosier 

Thanks for the post. 

Please make sure when removing the channel, that you restart the device before adding it back again.

If the issue remains unresolved, I'd recommend reaching out to Hulu directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Hulu not working

Jump to solution

@Cmhosier 

Thanks for the post. 

Please make sure when removing the channel, that you restart the device before adding it back again.

If the issue remains unresolved, I'd recommend reaching out to Hulu directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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