Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Hulu not working on Roku

My Hulu is not working through Roku but it is working while just using it through my smart tv.  We bought the Roku in order to watch Hulu Live but now feel like it was a waste as it will not work through it.  Disney + Netflix and others work just fine, just not Hulu.  We have tried the restarts and deleting and reinstalling. Suggestions?

0 Kudos
24 Replies
Level 8

Re: Hulu not working on Roku

It's working on my TCL Roku TV. I don't use Hulu Live -- just standard Hulu. Have you tried resetting your Roku? 

Settings -> System -> Power -> System Restart

0 Kudos
Level 7

Re: Hulu not working on Roku

We have tried resetting.  It is the same on both in our house.  We just purchased them both.

 

0 Kudos
Roku Employee
Roku Employee

Re: Hulu not working on Roku

@SAM11 

Thanks for the post.

Can you please clarify the issue you are experiencing? What are you seeing? What are you doing when this issue happens?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Level 7

Re: Hulu not working on Roku

The Hulu app loads just fine. We can see everything but when we click on a program, live or otherwise, we get the message “we’re having trouble playing this.”  Under it it says rest assure we’re working on it. In the meantime, it may help to restart the video. It doesn’t help though.

0 Kudos
Roku Employee
Roku Employee

Re: Hulu not working on Roku

@SAM11 

Thanks for the update.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
Level 7

Re: Hulu not working on Roku

It is still not working. We are experiencing the same issue. We have now wasted over a week with subscribing to Hulu live. We may just order an Amazon Firestick.

0 Kudos
Level 7

Re: Hulu not working on Roku

Thank you Danny for your help.

 

0 Kudos
Roku Employee
Roku Employee

Re: Hulu not working on Roku

@SAM11 

Thanks for the update.

If the issue remains unresolved, I'd recommend reaching out to Hulu directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Level 7

Re: Hulu not working on Roku

I've been going down the same rabbit hole. Can someone take accountability? Roku says it's Hulu's fault, Hulu says it's Roku's fault. I've been on the phone with Hulu for hours doing serial delete apps and restarts. Nothing works.

0 Kudos