Channel Issues & Questions

[CobraKai9]

Hulu isn't working on any of our Rokus.  I have cleared cache.  Updated app.  Updated Roku.  Uninstalled and reinstalled. It will open and revert back to home screen.  When I try to activate by computer or on screen.  It will accept but then immediately revert back to home screen.  Thoughts?

[RokuDanny-R]

@CobraKai9

Thanks for the post.

Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order.

Does that resolve the issue you are experiencing? Please keep us posted.

Thanks,
Danny

[CobraKai9]

Yes I have.  I've done all tricks.  When I did this.  I Logined in and it takes me back to home screen.  Then I open up Hulu it takes me to default login screen.  This had been very frustrating.   Is there issues with the bundle with Disney?   I haven't seen any known issues with Roku and Hulu.  I have a newer model.  Believe 3810x

[RokuKariza-D]

@CobraKai9

We sincerely apologize for the inconvenience this has caused you. 

If the issue persists from one channel after attempting the suggestions provided above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can reach Hulu Support here: https://help.hulu.com/s/article/how-to-contact-Hulu

Thank you for your understanding.

All the best,
Kariza