Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KarmekaJ
Level 7

Hulu is not working- please help

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Hello, I have three Roku boxes and Hulu is not working on any of them. When we select Hulu it shows the logo and goes back to the Home Screen. We also tried to update to the latest version but it is showing that the app is up to date at the 6.411 version. We have tried to delete the app and reinstall and it still did not work. Please help! 
Two of the boxes are Model : 3930X and one of the boxes model :3900X
Thank You! 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu is not working- please help

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Hi @KarmekaJ

Thanks for posting here in the Community!

Does the issue only occur on Hulu or across other channels installed on both of your devices? If it's only in Hulu, it'll be best to reach out to Hulu support directly to report the issue and for further help. Channels on Roku are maintained by the developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them. 

You can contact them here: https://help.hulu.com/s/?language=en_US

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu is not working- please help

Jump to solution

Hi @KarmekaJ

Thanks for posting here in the Community!

Does the issue only occur on Hulu or across other channels installed on both of your devices? If it's only in Hulu, it'll be best to reach out to Hulu support directly to report the issue and for further help. Channels on Roku are maintained by the developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them. 

You can contact them here: https://help.hulu.com/s/?language=en_US

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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