Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Hatsoff
Level 7

Hulu is crashing after about 20-30 seconds of being used.

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So I’ve had my roku express for maybe a year and a half and had little to no problems on it but today Hulu started crashed a few seconds into use of it. I’ve tried to factory reset, delete, restart, reinstall, etc. it’s been happening all day long. It’s not my remote either cause I’ve taken out the battery’s and used my roku app and it still crashed. But when it doesn’t crash it freezes and the roku itself restarts. 
info: MODEL: 3930RW -Roku Express

Serial number: X00400D6DK95

software version: 10.0.0 • build 4209-AE

Hulu version: 6.48 

please help!!!

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2 Solutions

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StreamerUser
Level 20

Re: Hulu is crashing after about 20-30 seconds of being used.

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The Hulu app updated today to version 6.48.1 - the behavior you and others are experiencing is related to that.

Since you've tried multiple fixes (including a Factory Reset), you can report this to both Roku and Hulu, though ultimately its Hulu's issue to fix (its their app).

Report Hulu app to Roku:  Highlight Hulu > Options (*) > Give us Feedback > Channel failed to launch/load/start

Report Hulu app to Hulu:  https://help.hulu.com/s/contactsupport

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu App Update 6.48.2 released

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Hi everyone,

Thanks for the post.

As @StreamerUser stated, Hulu recently updated their channel. We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button and checking for an update.

Once the update is complete, try checking to see if you are still experiencing the issue of the channel returning to the home screen.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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57 REPLIES 57\
BochelleBaby22
Level 7

Try to log into my Hulu account n it keeps kicking me off to Home Screen

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What do I do, I’m tryin to log into my Hulu account n it keeps kickin me off to the Home Screen the tv is brand new just set it up

Grandmaslucky7
Level 8

Re: Hulu keeps going back to home screen

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Hulu just started going back to the home screen today. Is there any way to fix this?

StreamerUser
Level 20

Re: Hulu keeps going back to home screen

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@Grandmaslucky7 wrote:

Hulu just started going back to the home screen today. Is there any way to fix this?

You didnt mention your Roku model # or firmware version (Settings/System/About) or Hulu app version (highlight the app and press Options (*) on the remote).

The Hulu app updated today to version 6.48.1 - the update may have corrupted your installation.

Try reinstalling Hulu:

1) Remove the Hulu app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the Hulu app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

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StreamerUser
Level 20

Re: Try to log into my Hulu account n it keeps kicking me off to Home Screen

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You didnt mention your Roku model # or firmware version (Settings/System/About) or Hulu app version (highlight the app and press Options (*) on the remote).

Try reinstalling the Hulu app:

1) Remove the Hulu app:  Highlight the app, press the Options (*) button on the remote, then Remove

2) RESTART the Roku: Settings/System/System restart/Restart <-- MUST DO THIS HERE!!!

3) Re-install the Hulu app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

 

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StreamerUser
Level 20

Re: Hulu is crashing after about 20-30 seconds of being used.

Jump to solution

The Hulu app updated today to version 6.48.1 - the behavior you and others are experiencing is related to that.

Since you've tried multiple fixes (including a Factory Reset), you can report this to both Roku and Hulu, though ultimately its Hulu's issue to fix (its their app).

Report Hulu app to Roku:  Highlight Hulu > Options (*) > Give us Feedback > Channel failed to launch/load/start

Report Hulu app to Hulu:  https://help.hulu.com/s/contactsupport

Carpenters2012
Level 7

Re: Try to log into my Hulu account n it keeps kicking me off to Home Screen

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I'm having the same issue that just started yesterday I've had my roku express less than 6 months 😡 and hulu of course says it's the Roku or my internet but no other service I have on my roku seems to be having an issue.... 

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Carpenters2012
Level 7

Re: Try to log into my Hulu account n it keeps kicking me off to Home Screen

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I tried the fix that you have offered and it has done nothing ... Still doing the same I go to hulu select my acct stays in maybe 5 sec and kicks me right back to the home screen.. I checked my roku for updates and uninstalled hulu reset and reinstalled and still the same help please 🥺

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StreamerUser
Level 20

Re: Try to log into my Hulu account n it keeps kicking me off to Home Screen

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@Carpenters2012 

This appears to be caused by a Hulu app update (6.48.1) released yesterday.

You'll need to contact Hulu about it:   https://help.hulu.com/s/contactsupport

 

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shauknipp31
Level 7

Roku keeps restarting my Hulu

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I’m trying to login into my Hulu and every time I get to my account it boots me back to the Roku Home Screen. I’ve removed the app and redownloaded the app, I’ve restarted the Roku and still doing the same thing. Please help 

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