Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hulu and SlingTv have playback issues but Netflix works fine

Starting yesterday (8/13/21) I keep getting a playback error on Hulu.  After multiple resets, deleting the chanel and re-adding, resetting home internet twice and doing a factory reset, I can't get it to fix the issue.   Netflix works fine.  SlingTv and Paramount plus are hit or miss.  

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Level 20

Re: Hulu and SlingTv have playback issues but Netflix works fine

You didnt mention your Roku model # or firmware version (Settings/System/About) or app versions (highlight the app and press Options (*) on the remote).

You mentioned several different apps, however you need to be more specific about the errors/issues with each app/service (state the exact error/issue with each app in detail)

Known solutions/workarounds for apps not loading/closing to Home:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Remove SD card (if installed) - try again

5) Remove app, RESTART ROKU: Settings/System/System restart/Restart, Add app - try again

6) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

7) Completely unplug power from Roku for 10-15 minutes - try again

8) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #5: Do not remove the YouTube TV or Spectrum app - you will not get the app back until the end of the dispute


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