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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Hazmatal4
Level 7

Hulu and Netflix will not run because it could not be reinstalled from the network

Hulu and Netflix will not run because it could not be reinstalled from the network. Other channels will load but not Hulu or Netflix 

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13 REPLIES 13\
RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

Hello @Hazmatal4

I hope you're doing well.

Could you clarify what you mean when you said that the affected channels could not be re-installed from the network? Do you receive any error code or message? 

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Hazmatal4
Level 7

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

That is the exact message I’m getting word for word. Nothing else.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

Thanks for the reply, @Hazmatal4

The error message typically points to the channel information stored on your device that needs to be refreshed.

If you haven't tried yet, we recommend removing the Hulu and Netflix channel then re-install them. Make sure to restart your Roku device before adding the channels back in to ensure the process is successful. Feel free to follow the instructions below:

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Please let us know if there's any difference after.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
jeepstr
Level 7

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

I tried all of the "fixes", also. Still the same message. Hulu and Netflix will not run because it could not be reinstalled from the network.

It's got to be on Hulu's end.

RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

Hi @jeepstr

Thanks for the post.

Channels on Roku are maintained by the channel developer themselves. Since after attempting the suggestions above, you are still unable to play videos from Hulu and Netflix while other channels play fine, contact the channel provider's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact their support here: Hulu Support | Netflix Support

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Happydeadgirl
Level 7

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

Try restarting the roku stick or what ever you have.

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Sarahlllll
Level 7

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

I had the same issue.  After doing some internet sleuthing, it appears it may be an issue related to storage space.  I removed a few streaming channels I don't use and was able to get Hulu to "reinstall".

wridenour
Level 7

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

I have the same problem except that it is not just Netflix and Hulu. No channels will run. All produce the same error. I removed several unused channels and restarted. Clicking on any channel still produces the "could not be reinstalled from the network.

 

Will Ridenour 

Wordbrd
Level 7

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

One had the same issue with all channels, since yesterday. I've tried everything recommended except factory reset, which I suspect is not going to work either. 

I have searched the keywords and have not found any solutions that work 


@wridenour wrote:

I have the same problem except that it is not just Netflix and Hulu. No channels will run. All produce the same error. I removed several unused channels and restarted. Clicking on any channel still produces the "could not be reinstalled from the network.

 

Will Ridenour 


 

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