Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MrsPalmer1
Level 8

Hulu, Prime and Youtube crashing

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Hulu, Prime and YouTube only stay open and active for 2.5 minutes. I am using all original pieces to the roku, no extension chord. I have unplugged replugged, removed and restored apps..tell me what is the problem.

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1 Solution

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DBDukes
Community Streaming Expert

Re: Hulu, Prime and Youtube crashing

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Make sure you do it in this order:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

If the steps are in any other order, it isn't correct.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Hulu, Prime and Youtube crashing

Jump to solution

Make sure you do it in this order:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

If the steps are in any other order, it isn't correct.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

MrsPalmer1
Level 8

Re: Hulu, Prime and Youtube crashing

Jump to solution

Thank you so much. It's been 27 minutes and smooth streaming! 

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