Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bianka4177
Level 8

Re: Hulu No Longer Supported?

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I have a newer express and have not had any luck getting the app to come up through a search or the shortcut on the remote so I am going to say no but for some reason Hulu is too embarassed to just come out and say it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu No Longer Supported?

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@bianka4177 

Thanks for the post.

Can you please clarify the issue you are experiencing?

What Roku model device number are you currently using and where are you currently located?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Webjef
Level 7

Re: Hulu No Longer Supported?

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I bought a new roku express that has no Hulu app on the channel store. I have full access to Hulu on another tv but not to the one with the new roku. What can I do to get access to the app?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu No Longer Supported?

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@Webjef 

Thanks for the post.

Where are you currently located?

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ndahse
Level 7

Re: Hulu No Longer Supported?

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I don't understand. My perfectly good Roku device was showing all channels well and suddenly ... Hulu was no longer available. I love the channel and went out and purchased an 'upgrade' (which is now being replaced by a 'streamer') which has lots more restrictions on what it plays than the still working older model and cost me money that I could have spent for food.

What am I to do with the still working older model? How can we keep up with the rush to get us ready for 5G without going broke?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu No Longer Supported?

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@Ndahse 

Thanks for the post.

Can you please provide us with more information? What Roku model device are you currently using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Caliradomike
Level 7

Re: Hulu No Longer Supported?

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Hi Danny,

I recently purchased a Roku TCL 65" TV (January, 2021 from Amazon.com).  System has been updated, now running 9.4 I believe.  I can not find Hulu in any of the Channel Store categories.  And while my new remote seems to have been pre-programmed for Netflix, the other 3 smart buttons on the remote do not call up anything. So two issues - where is Hulu (I already have an account) and how do I program the remote once I get the other channels installed. 

Thanks very much,

Michael

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renojim
Community Streaming Expert

Re: Hulu No Longer Supported?

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Are you located in the US and was the Roku account created in the US?  Sometimes you receive a returned device that was already linked to someone else's account.  Did you go through the setup and linking process yourself?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuMary-F
Roku Employee
Roku Employee

Re: Hulu No Longer Supported?

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Hi @Caliradomike,

Thanks for the post.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address's reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Otherwise, please reach out to our accounts team directly. They can be contacted at http://support.roku.com/contactus. Choose the option for "Accounts and Billing." This should resolve the error you are seeing.

Thanks,

Mary
 

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