Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hulu, Netflix, Amazon Prime Video, and Disney+ not working and is definitely a Roku issue

For some reason, all subscription type services no longer work on my TCL Roku TV.  The TV is new, installed in early May, and worked fine until the end of May. Here’s what I’ve tried as solutions (none worked):

1. Updated firmware to latest Roku version 

2. Updated the individual channels 

3. Uninstalled channels in question, restarted system, reinstalled channels

4. Full factory reset, update, reinstall of channels, updated channels

5. Accessed channels through Roku app on both iPad and Android phone then mirrored screen (to bypass Roku app on TV).

I also bought a brand new Roku Premier, installed on a different TV, made sure firmware was updated, still can’t access those channels. The channels will launch but won’t load choices (Hulu) or loads choices but won’t play them (Prime Video) no matter how I try to access. 

All channels WILL play on my iPad and all channels will play via Amazon FireTV...just not on Roku. So...can’t be an issue with my channel subscriptions and all is on same WiFi network so isn’t connectivity. Common denominator is accessing through  Roku. 

Any ideas? I’m pretty thorough but need some help as this one has no obvious (to me) solution. Thanks,

2 Replies
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Level 9

Re: Hulu, Netflix, Amazon Prime Video, and Disney+ not working and is definitely a Roku issue

Might be a long shot, but many (most?) premium ("costs money") content services either have a limit on the number of devices they can be accessed from, can only be accessed from one physical location (address), or both. Check to ensure that your location information is not somehow messed up (or incomplete). For example, Amazon allows people in the same household to use it, but not a nephew living in another city. I know that these things should be set up so that every device sharing the same base IP address is known to be at the same location, but... If your new device was configured with a different zip code, time zone, et cetera, that might be enough to screw things up.

Or not, who knows?

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Level 7

Re: Hulu, Netflix, Amazon Prime Video, and Disney+ not working and is definitely a Roku issue

Reset your TV.  

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