Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Hulu - Blue Bloods & The Rookie Not Playing

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The past couple of weeks The Rookie would not plan on Hulu and now tonight Blue Bloods will not play. I uninstalled and then reinstalled Hulu but it still won’t work. Is it because I have a Roku 1?

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1 Solution

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Community Manager
Community Manager

Re: Blue Bloods & The Rookie

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Thanks for reaching out. 

If removing the channel, restarting your device, then adding the channel back once more isn't resolving the issue, you'll need to contact the channel provider directly to report the content issue you're experiencing and request additional support. You can reach Hulu here: https://help.hulu.com/s/article/how-to-contact-Hulu?language=en_US

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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3 Replies
Community Manager
Community Manager

Re: Blue Bloods & The Rookie

Jump to solution

Thanks for reaching out. 

If removing the channel, restarting your device, then adding the channel back once more isn't resolving the issue, you'll need to contact the channel provider directly to report the content issue you're experiencing and request additional support. You can reach Hulu here: https://help.hulu.com/s/article/how-to-contact-Hulu?language=en_US

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Janabanana
Level 7

Re: Hulu - Blue Bloods & The Rookie Not Playing

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I have the same problem with THE ROOKIE and 20/20. I've reached out to Hulu and they are pretty much the same...take the app off and reload, but it doesn't work. 

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Roku Employee
Roku Employee

Re: Hulu - Blue Bloods & The Rookie Not Playing

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Hi,

Thanks for the inquiry.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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