Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Fred6
Level 7
‎03-30-2021 01:32 PM

How to update location status to watch local channels?

I have a 4630X - Roku Premiere +, and would like to update my location to watch local channels via AT&Ttv.  Within my settings I do not have a way to input the zip code.  Is my device to old and doesn't this support this? or is their another way to input my location?

0 Kudos
Reply
4 REPLIES 4\
Fred6
Level 7
‎03-30-2021 06:06 PM

Re: How to update location status to watch local channels?

No reply needed.  Figured it out.

0 Kudos
Reply
andyross
Level 16
‎03-31-2021 06:48 AM

Re: How to update location status to watch local channels?

Could you post what you did to fix it, in case somebody else has a similar issue.

Reply
mboehnke
Level 7
‎08-26-2021 07:37 PM

Re: How to update location status to watch local channels?

I am having the same issue.  I just moved from Chicago to Kansas City.  I am using the AT&T TV streaming service.  When watching ABC, CBS and NBC it is streaming the Chicago news.  How do I update my location to KC?

0 Kudos
Reply
mboehnke
Level 7
‎08-29-2021 08:44 AM

Re: How to update location status to watch local channels?

I wanted to share an update in case anybody deals with this same issue and finds this post.  After calling AT&T, we discovered the issue was that my billing address was still listed as my previous address in Chicago from the point I had ordered service.  While I had updated my address on the AT&T site, I had to call as well to update it properly in their system (weird).  Once done, I immediately had access to the local channels.  

0 Kudos
Reply
Labels