Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Fred6
Level 7

How to update location status to watch local channels?

I have a 4630X - Roku Premiere +, and would like to update my location to watch local channels via AT&Ttv.  Within my settings I do not have a way to input the zip code.  Is my device to old and doesn't this support this? or is their another way to input my location?

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4 REPLIES 4\
Fred6
Level 7

Re: How to update location status to watch local channels?

No reply needed.  Figured it out.

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andyross
Level 16

Re: How to update location status to watch local channels?

Could you post what you did to fix it, in case somebody else has a similar issue.

mboehnke
Level 7

Re: How to update location status to watch local channels?

I am having the same issue.  I just moved from Chicago to Kansas City.  I am using the AT&T TV streaming service.  When watching ABC, CBS and NBC it is streaming the Chicago news.  How do I update my location to KC?

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mboehnke
Level 7

Re: How to update location status to watch local channels?

I wanted to share an update in case anybody deals with this same issue and finds this post.  After calling AT&T, we discovered the issue was that my billing address was still listed as my previous address in Chicago from the point I had ordered service.  While I had updated my address on the AT&T site, I had to call as well to update it properly in their system (weird).  Once done, I immediately had access to the local channels.  

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