Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Please be noted that some channel manages their own content programming, including closed captions on content. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue.
Found this because I have the same problem. For me, subtitles already are set to Always On in Roku, and nothing happens in Peacock when I go to the Captions icon and select an option.
This is only a lousy workaround and IDK if it's going to be repeatable, but after selecting the subtitle option I wanted in Peacock then closing and reentering the app, I returned to the movie I'd been watching and the subtitles are now showing. Good luck!
Thank you so much for the work around! It’s completely crazy that we have to use it, but I was going barking mad trying to get the subtitles to work and you alleviated my extreme frustration. It worked exactly as you said it would!
Hope Peacock sorts this problem out and that Roku gives them a kick in the posterior to encourage the company to make the fix quickly. Sure, all of us angry people who don’t enjoy reading lips on a bleeping tv show could send a request to Peacock to fix their app, but I’m guessing the most popular streaming company might have a wee bit more influence than we do.