Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TL31
Level 8

How to log out of HBO Max and App and log back in with different creds?

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Long story - but I need to log out of the HBO Max channel and log back in with different credentials.   I have already tried removing the channel and relogging in.   Any advice?   Thx.

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jgh2014
Level 7

Re: How to log out of HBO Max and App and log back in with different creds?

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I was able to change credentials.  Open you hbo/max in roku--> click on your profile on top (left for me) --> scroll all the way to the right.  The signOut opt is off screen.  When I clicked on the a movie to play I was able to change my credentials.  Hope this helps.

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jgh2014
Level 7

Re: How to log out of HBO Max and App and log back in with different creds?

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Any luck?  I have set up the channels using old credentials and I also trying to change credentials.  I have deleted as well...comes back with the original credentials.

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TL31
Level 8

Re: How to log out of HBO Max and App and log back in with different creds?

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No luck on my end.    I have tried a variety of things and it always reverts to the same creds.

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adm1jtg
Level 7

Re: How to log out of HBO Max and App and log back in with different creds?

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no luck trying to change ANY channel that is ditrecttv credential based

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jgh2014
Level 7

Re: How to log out of HBO Max and App and log back in with different creds?

Jump to solution

I was able to change credentials.  Open you hbo/max in roku--> click on your profile on top (left for me) --> scroll all the way to the right.  The signOut opt is off screen.  When I clicked on the a movie to play I was able to change my credentials.  Hope this helps.

View solution in original post

TL31
Level 8

Re: How to log out of HBO Max and App and log back in with different creds?

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This worked.   Thanks so much for sharing, really appreciated.

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