Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mpjohn
Level 7
2 weeks ago

How to initiate my 90 day free trial after purchasing a Roku device.

I took advantage of Apple TV's 7 day free trial. Subsequently, I received an email from Roku saying I was  eligible for a 90 day Apple TV free trial. I enter the promo code and was advised I was ineligible. Sj=houls I contact Apple?

 

0 Kudos
Reply
1 Reply
makaiguy
Level 19
2 weeks ago

Re: How to initiate my 90 day free trial after purchasing a Roku device.

Strictly a guess on my part...

The fine print on most free trials is that you are not eligible if you previously have had a trial or subscription to that channel.  Your previous 7 day trial may have made you ineligible for the 90 day trial.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Reply