Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Hello! Since a week ago (1/19/2022) all of our Roku devices (premiere+ 4k and roku stick) only plays some shows/movies on the Netflix app. The either just spin a 0% or go up to 25% and stay there. I can view the shows/movies that do not work through my computer's browser just fine. The Rokus and the computer are on the same network.
What I have tried:
Unplug the Roku devices, waited 1 min, plugged back in, waited a minute once on the home screen and then tried to play a show on Netflix. - Does not work.
Delete the Netflix app, Unplug the Roku devices, waited 1 min, plugged back in, waited a minute once on the home screen, added the Netflix app, logged in and tried to play a show on Netflix. - Does not work.
Tried resetting my router - Does not work.
Tried connecting directly to my modem to see if the router was filtering anything. - Does not work.
Anything else I can try? The last Netflix update was on Dec. 8 (5.0.98079428) and the last Roku update was on Dec. 10 (Software 10.5.0 build 4208-91) and it says it's up to date.
Seems like that app is the issue, but I cannot find any notices on the web about this.
Welcome to the Roku Community and thanks for letting us know all that you've done.
We believe this issue has been resolved. If the issue persists, please help us with the required details below for us to send the case for investigation to our engineering team:
Please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
Software OS/version (these can all be found inSettings>System>About). 10.5 Build 4208-29
Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button). Netflix. Version 4.2. Build 98079450
Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times). Not sure
Steps to reproduce the issue you are seeing. Open Netflix app from roku ultra, attempt to play an episode of a show, episode will not start and progresses from 0 to 25%
I see this was an issue several months ago and we have been currently experiencing the same issue— Netflix freezes within a couple minutes of starting a show and will not play further. This happens ONLY ON THE ROKU. I saw a note saying that this was resolved but it clearly has not been.