Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Thanks for letting us know about the issue you're experiencing.
In some cases, removing the channel then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.
We checked this with our team, however, the issue seems to be with Netflix. Many channels on Roku are developed and maintained by the channel provider themselves. If the problem only occurs on one channel, videos from other channels play fine, there's likely an issue within that specific app that needs to be addressed with an update from the developer. Therefore, you'll want to contact Netflix Support to report the issue and get help.
You don’t think the fact that one of the most popular streaming apps doesn’t work on Roku devices, but works on all other devices, is a problem that Roku might want to address? Even if the issue is with Netflix’s app, Roku needs to be the one contacting Netflix to correct the issue in order to serve your customers.
netflix support is telling us that the issue is on roku’s end, so it’s unlikely anything will be fixed without Roku intervening on their customer’s behalf to make sure the issue is fixed.
@RokuKariza-D can you escalate this issue (again) to the Roku technical team to reach out to Netflix and try to resolve the issue (or look into it again to ensure it's not a Roku issue.) Somehow it seems like only some users have compatibility issues with all their Netflix/Roku connections - so maybe it's an account mismatch thing? If it's not resolved or worked on soon, first step would be to replace my device with a non-roku streaming device which would make me sad since I've been with Roku a long time. If there's another way I should reach out to Roku to get this resolved, please let me know.
FYI for others reading this thread - I reached out to Netflix again on chat and they said they created a ticket on their end. (I had to go through all the trouble shooting again, but finally got past that to create a ticket.) It might be worth reaching out to them and insisting on technical escalation to get more people on the ticket. Since they just created the ticket, I don't know if it will go anywhere:/
Thanks for the feedback! Well I tried that and my Roku still will not load Netfix original titles past 25%. I may have forgot to mention this but this happens to all my roku devices in the house. Not just one. If you have any other suggestions please let me know.
@RokuKariza-D Not an ideal solution, but I created a new roku account then factory reset the roku and signed in with the new account. Now Netflix works. So looks like an issue with the old roku account somehow. At least I can watch Netflix. LMK if Roku is not planning on fixing this and I'll put in a request to delete my old account.