Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Why can’t I use Disney Plus? I keep getting error code 83. I have checked everything for updates and restarted the Roku device. Does anyone have a way to fix? Not allowed to delete channel and re-download.
When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.
Highlight channel on home screen.
Press * key and choose Remove channel option. [Note: If you have subscribed to this channel through Roku, "Remove channel" will be replaced by "Manage subscriptions". Click this and follow the prompts to unsubscribe from this channel. (Don't worry. You'll still have use of it for the balance of your pre-paid subscription period. You can resubscribe then if you like.) Now the ”Remove channel" menu item will be back and you can remove the channel. ]
IMPORTANT- DON'T SKIP: Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power
Reinstall the channel. Note it will be added to the END of the channel grid.
If channel requires a login, you may need to log in anew.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
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I had the same issue neither Disney+ or Roku supports team could help me, I follow all their recommendation and nothing works, but I found what was the issue at least for my case with that error code 83. It looks one of the updates of Roku or Disney+ bring up some extra security check, so after months of trying everything it just came to my mind that my password was to simple, so I updated my Disney+ password (I included in my new password at least one of these: upper case, lower case, number, symbol), and after that I was able to use Disney+ again in my Roku device after a half year!