Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Re: DISNEY + ERROR 42, DICOVER + ERROR AFTER 10.5.0 SOFWARE UPDATE
Dear Roku Engineers,
It has been over two months. You can see people leaving Roku because you choose to ignore the problem. I don’t want to leave but I have bought 2 Fire Sticks because of your reluctance to work this issue.
If you are smart, you would move this in your queue of issues to #1 before you lose even more customers.
Same here. After the 10.5.0 update, it broke the ability for my Echo Dot to control both my TCL Roku TV's and I am unable to load the Disney+ app on either TV or my Roku 4K+ streaming box. Would love to roll back to 10.0. Does anyone know how to do that? Roku Engineers keep asking for more info but our escalated support tickets have that data, they just don't know how to fix these issues I guess. I know I have offered to assist but I get no response from Roku...
Can you please provide a step-by-step on how you went about doing this? I have been without Disney+ on my Roku since October (it is the only app that won't load and gives Error Code 42 every time). I'm at a loss and am trying anything/everything, but I need to know how to do it.
As previously stated, we are aware of the issue that is affecting Roku devices with connectivity/loading channels and the appropriate Roku team is currently investigating and working on a resolution.
We appreciate your patience during this time. Once more information is available, I'll be sure to post an update on this thread.
Re: I have a ROKU Express 3930RW at software build 10.5.
Update installs the most recent versions of your Roku operating system and channel apps. What problem are you having that causes you to want to roll back? Maybe we can help.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X