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Disney Plus still not working on Roku Ultra POST-fix
I had the same issues many others had around Thanksgiving with Disney Plus on my Roku Ultra giving me the:
We're sorry, we're having trouble connecting you to the service. Please check to see that you are still connected to the internet, and try again (Error Code 42).
Disney Plus works on other devices, so the subscription is current
Other channels work fine so it's not the internet
It looks like they rolled back the software version from 10.5.0 to something earlier and then it worked fine after that. Recently, it seems like they are claiming they fixed the issue [Link to 'RESOLVED"] but I am seeing the issue again after this update and there is no issue to roll back.
Tried rebooting, installing/uninstalling the channel, adjusting the DNS on the router, none of which fixed the issue.
Took an issue tracker:
Model 4670X - Roku Ultra Serial Number YJ000V209400 (KW99A0209400) Software Version 10.5.0 build 4208-46 Timestamp: 2021-12-11T18:38:07Z
Just so you know, I was able to use Disney+ on my tablet and cast to my chromecast on the same network as the broken Roku. It's DNS, once I fixed the first entry then the Roku worked just like the Tablet. The software on the tablet (and chromecast) seem to handle the fail over for DNS while the Roku does not.
Updated from build 4201 to build 4210 today and what a shock, literally none of my litany of problems created by the update to 10.5 are fixed. Disney and paramount still have network issues (likely dns rollover related). My TV tuner still shows one bar which is a real hassle when you have to readjust antenna in your area for certain channels. My ONN (TV guide still populates no information for all entries despite the system receiving program descriptions. The channel its on is displayed correctly. No changelogs for updates I can find but this fixed none of my problems. And reading others, none of theirs either. This is going to really blow up in this companies face once people start unwrapping Christmas gifts and firmware updates break what was fine out of the box. For a company valued in the BILLIONS of dollars, this has really become a months long circus. And this isn't the first time my year old set had critical issues that took five months to fix (that problem was broken tcon firmware that flashed black squares on my screen if you're curious). Do yourself a favor and look at other options. This company has lost the engineers that wrote this code or something else major is going on. Not to mention it seems to literally be only a few dozen employees running this ultra rich company. Buyer beware!
@MusokaYou're right on the money, dude, situation with this is ridiculous. I should have gone into more detail when I initially posted in page 4, but so far everything you've said is in line with my own testing. I will add that this is not specific to piholes or anything "enterprise" grade. I have no piholes (yet) in my home network, but I do have a pfsense box running. On a hunch, I dusted off an old Netgear Nighthawk I had laying around and configured with a basic setup + dhcp's lan dns list configured with a junk address for 1st dns and cloudflare's dns for 2 and 3 (18.104.22.168 & 22.214.171.124). And sure enough, problem immediately resurfaces. Issue is 100% the failure of roku to handle DNS rollover as it pertains to something with Disney's streaming infrastructure (which is why you see this affect only Disney owned apps like D+, ESPN, Hulu, ect). So I can't help but wonder if the issue on the lack of an official fix isn't Roku and Disney punting the problem back and forth to each other behind the scenes on who gets to fall on the grenade here, but my money is still on this being a Roku problem. The fact that this is a problem at all is one of the more hilarious design failures I think I've ever seen, professionally or otherwise. **bleep**, even *basic* devices like smart bulbs can handle dns rollover without issue.
Guys, if you're having this error pop up, hot spot the roku off your phone and test. If it works fine, then you have the DNS problem. Period. If you're in the market for a new streaming box, get a Shield TV and you won't be dealing with this **bleep**.
Thanks for your patience and for providing us with information. We would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.