Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

How to change provider login for HBO

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Hello,

I got a new HBO login and am trying to change it on my roku.  I have deleted the app, rebooted the roku, and reinstalled the app, but it still shows my old login and won't let me put in a new one.

Help!

This is extremely frustrating and I wish Roku would make this process easier.

 

Thanks

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Roku Employee
Roku Employee

Re: How to change provider login for HBO

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@rokodude101 

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact HBO support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO support here: https://www.hbo.com/about/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: How to change provider login for HBO

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@rokodude101 

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact HBO support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO support here: https://www.hbo.com/about/contact-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: How to change provider login for HBO

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I don’t think you understand what I’m asking.  I’m asking  how to go into Roku And change the login information that is something done through Roku not HBO

 

Hopefully the community will have a good answer

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