Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Djmeadows
Level 8

How to change TV provider sign in info

I use ATT Uverse and saved incorrect sign in info on my Roku, which does not allow me to change it. Whenever I sign in to a channel and get an activation code and then enter my provider, it puts incorrect info in and I cannot access the programming. Stupid mistake on my part, but how do I fix it? I’ve tried deleting channels but when I reactivate them, the same thing happens.

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Djmeadows
Level 8

Re: How to change TV provider sign in info

Update on this: tried factory reset. But the information remained in the device and it automatically signed in with the incorrect information and I remain barred from content. I also confirmed software up to date.

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