Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

How to Cancel a free trial of Disney+?

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Cant cancel disney plus free membership. It doesnt show up...just a way for it to get money...probably. channel is lame and has so much lag.

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Community Manager
Community Manager

Re: How to Cancel a free trial of Disney+?

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Hi there, 

Thanks for the note. If you signed up for Disney+ using your Roku account, you can cancel your subscription by logging into https://my.roku.com/ and clicking on 'Manage your subscriptions'. 

If you aren't seeing a subscription appear, and believe you signed up using your Roku device/account, you will want to double check that you are logged into the same Roku account that your device is linked to. Visit Settings>System>About to verify the email address and make sure you are accessing the correct Roku account. 

If you still don't see any active subscription in your Roku account, it's likely that you signed up for Disney+ outside of the Roku platform. Contact Disney+ support directly for more assistance cancelling your subscription at: https://help.disneyplus.com/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Roku Employee
Roku Employee

Re: How to Cancel a free trial of Disney+?

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@Debbie93 

Thanks for the inquiry.

If you signed up for Disney+ using your Roku account, you can cancel your subscription by logging into https://my.roku.com/ and clicking on 'Manage your subscriptions'. 

If you aren't seeing a subscription appear, and believe you signed up using your Roku device/account, you will want to double check that you are logged into the same Roku account that your device is linked to. Visit Settings>System>About to verify the email address and make sure you are accessing the correct Roku account. 

If you still don't see any active subscription in your Roku account, it's likely that you signed up for Disney+ outside of the Roku platform. Contact Disney+ support directly for more assistance cancelling your subscription at: https://help.disneyplus.com/


Thanks,
Danny

Danny R.
Roku Forum Moderator

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13 Replies
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Level 7

how can I stop my Disney plus free trial?

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I don't see it on my roku account & online chat said to contact Disney.

Disney says to contact roku - I'm going in circles!!!

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Level 7

Re: how can I stop my Disney plus free trial?

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Go here log into your account with a computer. https://www.disneyplus.com/welcome/bundle?cid=DSS-Search-Bing-71700000058722563&s_kwcid=AL!%208468!1... 

 

Turn you subscription off.

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Level 16

Re: Why cant you fing cancel free trial of disney plus?!!

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Its a very new service and its been problematic which Im sure will change....EVENTUALLY.

go here; https://whatsondisneyplus.com/disney-faq/how-to-contact-disney/

Roku Ultra ---Ethernet rules---
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Community Manager
Community Manager

Re: How to Cancel a free trial of Disney+?

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Hi there, 

Thanks for the note. If you signed up for Disney+ using your Roku account, you can cancel your subscription by logging into https://my.roku.com/ and clicking on 'Manage your subscriptions'. 

If you aren't seeing a subscription appear, and believe you signed up using your Roku device/account, you will want to double check that you are logged into the same Roku account that your device is linked to. Visit Settings>System>About to verify the email address and make sure you are accessing the correct Roku account. 

If you still don't see any active subscription in your Roku account, it's likely that you signed up for Disney+ outside of the Roku platform. Contact Disney+ support directly for more assistance cancelling your subscription at: https://help.disneyplus.com/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Level 8

Re: How to Cancel a free trial of Disney+?

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Its through roku. When I sign on to disney plus it says I have to go to my subscription on roku. When I log in to roku, and go to manage my subscriptions, it is not there. Good way to get someone's money on a free trial when you cant cancel it...
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Level 8

Re: How to Cancel a free trial of Disney+?

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And btw it's my ONE and ONLY roku acct.
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Level 7

Re: How to Cancel a free trial of Disney+?

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I want to unsubscribe from Disneyplus
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Roku Employee
Roku Employee

Re: How to Cancel a free trial of Disney+?

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@Debbie93 

Thanks for the inquiry.

If you signed up for Disney+ using your Roku account, you can cancel your subscription by logging into https://my.roku.com/ and clicking on 'Manage your subscriptions'. 

If you aren't seeing a subscription appear, and believe you signed up using your Roku device/account, you will want to double check that you are logged into the same Roku account that your device is linked to. Visit Settings>System>About to verify the email address and make sure you are accessing the correct Roku account. 

If you still don't see any active subscription in your Roku account, it's likely that you signed up for Disney+ outside of the Roku platform. Contact Disney+ support directly for more assistance cancelling your subscription at: https://help.disneyplus.com/


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: How to Cancel a free trial of Disney+?

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Thank you so much Mr Tanner! It worked !

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