Channel Issues & Questions

[Ally1]

Cant cancel disney plus free membership. It doesnt show up...just a way for it to get money...probably. channel is lame and has so much lag.

[slstuckey]

I don't see it on my roku account & online chat said to contact Disney.

Disney says to contact roku - I'm going in circles!!!

[Gohstmaker]

Go here log into your account with a computer. https://www.disneyplus.com/welcome/bundle?cid=DSS-Search-Bing-71700000058722563&s_kwcid=AL!%208468!1... 

Turn you subscription off.

[boogernose]

Its a very new service and its been problematic which Im sure will change....EVENTUALLY.

go here; https://whatsondisneyplus.com/disney-faq/how-to-contact-disney/

[RokuTannerD · Accepted solution]

Hi there, 

Thanks for the note. If you signed up for Disney+ using your Roku account, you can cancel your subscription by logging into https://my.roku.com/ and clicking on 'Manage your subscriptions'. 

If you aren't seeing a subscription appear, and believe you signed up using your Roku device/account, you will want to double check that you are logged into the same Roku account that your device is linked to. Visit Settings>System>About to verify the email address and make sure you are accessing the correct Roku account. 

If you still don't see any active subscription in your Roku account, it's likely that you signed up for Disney+ outside of the Roku platform. Contact Disney+ support directly for more assistance cancelling your subscription at: https://help.disneyplus.com/

Thanks,

Tanner

[Ally1]

Its through roku. When I sign on to disney plus it says I have to go to my subscription on roku. When I log in to roku, and go to manage my subscriptions, it is not there. Good way to get someone's money on a free trial when you cant cancel it...

[Ally1]

And btw it's my ONE and ONLY roku acct.

[Debbie93]

I want to unsubscribe from Disneyplus

[RokuDanny-R · Accepted solution]

@Debbie93 

Thanks for the inquiry.

If you signed up for Disney+ using your Roku account, you can cancel your subscription by logging into https://my.roku.com/ and clicking on 'Manage your subscriptions'. 

If you aren't seeing a subscription appear, and believe you signed up using your Roku device/account, you will want to double check that you are logged into the same Roku account that your device is linked to. Visit Settings>System>About to verify the email address and make sure you are accessing the correct Roku account. 

If you still don't see any active subscription in your Roku account, it's likely that you signed up for Disney+ outside of the Roku platform. Contact Disney+ support directly for more assistance cancelling your subscription at: https://help.disneyplus.com/

Thanks,
Danny

[Sherry1]

Thank you so much Mr Tanner! It worked !