Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

How to Activate IDGO - Investigation Discovery Channel Activation

Jump to solution

I'm trying to activate the Investigation Discovery channel on my Roku and it won't allow me to do it.  I'm using a MAC computer and my cable provider is Home Town Cable.  Any suggestions?

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: How to Activate IDGO - Investigation Discovery Channel Activation

Jump to solution

@lindaalton104 

Thanks for the inquiry.

In order to activate the Investigation Discovery GO (IDGO) channel on your Roku device, you'll need to follow the instructions provided on screen inside the channel to visit IDGO's website, log into your IDGO account, and complete the activation process by entering the code generated by the channel.

Follow these steps to activate IDGO on your Roku streaming player or Roku TV: 
1. Install the IDGO channel on your Roku device. It can be located in 'Streaming channels' on the Home screen. 
2. Launch the channel and select 'Sign In' from the options on-screen. 
3. Visit https://idgo.com/activate from any web browser on your computer or mobile device. You will be prompted to activate your device by entering the code that is displayed on your TV screen, followed by asking to select your TV provider.

You can see more information about what TV providers allow full access to IDGO channel content here: https://investigationdiscovery.custhelp.com/app/go/answers/detail/a_id/822

For further questions regarding IDGO, you can reach them here: https://investigationdiscovery.custhelp.com/


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
3 Replies
Highlighted
Level 11

Re: activate IDGO

Jump to solution
"lindaalton104" wrote:
I'm trying to activate the Investigation Discovery channel on my Roku and it won't allow me to do it.  I'm using a MAC computer and my cable provider is Home Town Cable.  Any suggestions?



Different people had different solutions that worked for them. Nothing worked for everyone. So, you may need to try several things. You pick the order of these, depending on which seems easiest or hardest to do or deal with.

One is your browser. Try clearing all cookies. Yes, that'll mean you lose all "remember login" settings. You'll have to log back in to everything you have that set for: banking, Facebook, heck everything. So, PITA.

Another is trying a different browser. Some had success with Firefox instead of Chrome. If you're using Safari, try one of the other browsers. The downside is you might have to install an app, which can be problematic if you don't get it from the Mac App Store. The upside is it already has cleared cookies, avoiding the problems associated with the previous item. Personally, I suspect it's not Firefox specifically, but something related to the fact that cookies are clear or otherwise not set, but that's just speculation on my part.

Procedurally, try this (the order here is important):
Log out Home Town Cable and WTVE.net on your browser, then log back in to each. Keep your browser open. Open a new browser tab.
Remove IDGO from Roku.
Reboot the Roku.
Add IDGO to Roku.
Launch ID go on Roku. Follow the activation instructions.

Use https://www.discovery.com/activate rather than any other URL that is displayed on-screen.

Others just kept trying and it eventually worked, which means all the solutions above were coincidental, and the buggy IDGO system un-glitched for a bit.

Good luck.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
0 Kudos
Highlighted

Re: activate IDGO

Jump to solution
The only internet I have is my hotspot on my phone
0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: How to Activate IDGO - Investigation Discovery Channel Activation

Jump to solution

@lindaalton104 

Thanks for the inquiry.

In order to activate the Investigation Discovery GO (IDGO) channel on your Roku device, you'll need to follow the instructions provided on screen inside the channel to visit IDGO's website, log into your IDGO account, and complete the activation process by entering the code generated by the channel.

Follow these steps to activate IDGO on your Roku streaming player or Roku TV: 
1. Install the IDGO channel on your Roku device. It can be located in 'Streaming channels' on the Home screen. 
2. Launch the channel and select 'Sign In' from the options on-screen. 
3. Visit https://idgo.com/activate from any web browser on your computer or mobile device. You will be prompted to activate your device by entering the code that is displayed on your TV screen, followed by asking to select your TV provider.

You can see more information about what TV providers allow full access to IDGO channel content here: https://investigationdiscovery.custhelp.com/app/go/answers/detail/a_id/822

For further questions regarding IDGO, you can reach them here: https://investigationdiscovery.custhelp.com/


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos