Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

How do you sign into Amazon app on Roku if you already have a Prime account.

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I keep getting the 30 day free trial log in. Can't seem to get to any other kind of log in screen.

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1 Solution

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Roku Employee
Roku Employee

Re: How do you sign into Amazon app on Roku if you already have a Prime account.

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@jdavid1695 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this allow you the option to sign into your Amazon Prime Video account?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: How do you sign into Amazon app on Roku if you already have a Prime account.

Jump to solution

@jdavid1695 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this allow you the option to sign into your Amazon Prime Video account?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: How do you sign into Amazon app on Roku if you already have a Prime account.

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Thanks Danny. That solved my problem. Appreciate it. Jim

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