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Caitlin1
Level 7
‎06-29-2020 01:16 PM

How do I get a refund? What is their number? My roku is stuck on blank purple screen

I am so **bleep**ing aggravated with roku. Enough is enough I want my money back plus tax. And time and effort!!! This is a JOKE blank purple.screen for one month for 11.99 hulu?

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RokuDanny-R
Roku Employee
Roku Employee
‎07-02-2020 05:47 PM

Re: How do I get a refund? What is their number? My roku is stuck on blank purple screen

@Caitlin1 

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you provide a screenshot of what you are seeing? Have you tried performing a factory reset on your device to see if that resolves your issue? 

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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