Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Hoopa Digital Account Question

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I have an app account with HooplaDigital. My wife recently created her own HooplaDigital account, however, her HooplaDigital selections are not displayed (only mine are).  Do I understand correctly this is because our one Roku is logged in under my account?  To resolve, do we need purchase a second Roku for her to have her own Roku account? Thank you. 

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Roku Employee
Roku Employee

Re: Hoopa Digital Account Question

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@DonMoraine 

Thanks for the inquiry.

Is it possible for your sign out of your Hoopla Digital account so that your wife can sign into her account?

For more information about that channel's features and functionality, you'll want to contact Hoopla Digital support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach them here: https://www.hoopladigital.com/help

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Hoopa Digital Account Question

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@DonMoraine 

Thanks for the inquiry.

Is it possible for your sign out of your Hoopla Digital account so that your wife can sign into her account?

For more information about that channel's features and functionality, you'll want to contact Hoopla Digital support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach them here: https://www.hoopladigital.com/help

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Hoopa Digital Account Question

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Hi Danny, If I understand your question, at the time of trying to view a Hoopla selection through Roku, neither of us are signed in to HooplaDigital.com . Specifically, I can sign into HooplaDigital.com on the pc and choose a selection (movie, etc) to “borrow” (equivalent to stream, I guess). The Hoopla site confirms selection is now available to view. I log out of HooplaDigital.com. I ‘turn on’ the Roku at the tv, navigate to Hoopla app, and the expected selection is displayed, ready to play. When my wife does above steps ( she is logging in to her own HooplaDigital.com account) she makes her selection, site says selection is ready to view, and she logs out of HooplaDigital. But, navigating to Hoopla app through the Roku shows no Hoopla selection has been made or is ready to view. Don
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Roku Employee
Roku Employee

Re: Hoopa Digital Account Question

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@DonMoraine 

Thanks for the clarification.

For more information about that channel's features and functionality, you'll want to contact Hoopa Digital support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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