Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Home screen will not show up

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My Roku Premier Home screen with the apps will not show up on my Samsung 850 series? Instead it goes directly to the Roku channel. Suggestions?

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Level 19

Re: Home screen will not show up

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@scottyj96 Thanks for the note. Is your Roku Premiere connected to your TV, and is your TV tuned to the HDMI input that the device is connected to? Have you tried restarting your Roku device to see if this helps resolve the issue? 

By contrast, we also offer The Roku Channel as an app on Samsung TVs, which is our streaming channel for content. (Referenced here: https://support.roku.com/article/360007223934 ) This does not function like a Roku device, allowing other functionality—it is purely our app for 'The Roku Channel', our streaming content service. 

Please let us know if you need more help from there. 

 

Thanks,

Tanner

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Level 19

Re: Home screen will not show up

Jump to solution

@scottyj96 Thanks for the note. Is your Roku Premiere connected to your TV, and is your TV tuned to the HDMI input that the device is connected to? Have you tried restarting your Roku device to see if this helps resolve the issue? 

By contrast, we also offer The Roku Channel as an app on Samsung TVs, which is our streaming channel for content. (Referenced here: https://support.roku.com/article/360007223934 ) This does not function like a Roku device, allowing other functionality—it is purely our app for 'The Roku Channel', our streaming content service. 

Please let us know if you need more help from there. 

 

Thanks,

Tanner

View solution in original post

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Level 7

Re: Home screen will not show up

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works now...thanks Tanner.

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Level 19

Re: Home screen will not show up

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@scottyj96 Great to hear! Happy Streaming! Smiley Very Happy

 

Cheers,

Tanner

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