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JaythamFirestar
Level 7
‎12-04-2020 02:14 PM

Home Screen stuck on giant ad, cannot access apps!

Giant ad preventing access to Home Screen Whenever I hit the “home” button, instead of going to the usual dashboard of apps, a screen-wide ad pops up about some Roku promotion (that already ended in November apparently). I can’t get out of the ad and get back to my Home Screen. Currently I can only use Roku by hitting the Netflix or Prime buttons on the remote but I currently cannot access any apps. I have restarted, redownloaded, and reconnected everything. How can I get rid of this? 

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3 REPLIES 3\
knobhill
Level 7
‎01-18-2021 04:46 PM

Re: Home Screen stuck on giant ad, cannot access apps!

I'm having the same problem, but with a 4k stick ad!  Did you get yours resolved?

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Plnwhtbrd
Level 7
‎11-17-2021 07:32 AM

Re: Home Screen stuck on giant ad, cannot access apps!

Same problem here. I get an ad for free AMC on roku channel. Only way out is to select Hulu on remote. Can not access any thing else.

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RokuDanny-R
Roku Employee
Roku Employee
‎11-18-2021 04:57 PM

Re: Home Screen stuck on giant ad, cannot access apps!

@Plnwhtbrd

Thanks for the post.

Can you please provide more information about the issue you are experiencing? How are you coming across this ad? Can you provide a screenshot of the issue you are seeing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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