Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JaythamFirestar
Level 7

Home Screen stuck on giant ad, cannot access apps!

Giant ad preventing access to Home Screen Whenever I hit the “home” button, instead of going to the usual dashboard of apps, a screen-wide ad pops up about some Roku promotion (that already ended in November apparently). I can’t get out of the ad and get back to my Home Screen. Currently I can only use Roku by hitting the Netflix or Prime buttons on the remote but I currently cannot access any apps. I have restarted, redownloaded, and reconnected everything. How can I get rid of this? 

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knobhill
Level 7

Re: Home Screen stuck on giant ad, cannot access apps!

I'm having the same problem, but with a 4k stick ad!  Did you get yours resolved?

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