Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ponygrl
Level 8

Higher Channel Selected and Lower Channel Appears

Help Please!  I select Channel 1011 and the lower Channel 6 appears. This is happening in Xfinity Beta- any higher number channel selected - the lower number Channel appears.

This has just started happening.

 

Thank you for your help!

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4 REPLIES 4\
makaiguy
Community Streaming Expert

Re: Higher Channel Selected and Lower Channel Appears

Xfinity supplies their channel app and controls its functionality.  Roku just supplies the platform on which it runs.

You need to take this to Xfinity support.  https://www.xfinity.com/support/contact-us

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
tj2030
Level 7

Re: Higher Channel Selected and Lower Channel Appears

I have the same issue, started after the last update. also under recently watched if you click on a HD channel in the Xfinity app you get a SD channel in a smaller screen size. I found if you click on a SD channel it goes to the HD channel. Some genius programmer got them switched around. 

Ponygrl
Level 8

Re: Higher Channel Selected and Lower Channel Appears

Thank you for your reply!  Hope it will be corrected soon!

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Ponygrl
Level 8

Re: Higher Channel Selected and Lower Channel Appears

Thank you!

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