Xfinity supplies their channel app and controls its functionality. Roku just supplies the platform on which it runs.
You need to take this to Xfinity support. https://www.xfinity.com/support/contact-us
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
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