Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Anyone having trouble getting Here TV not loading? It's in the channel store but will not load.

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Level 8

Re: Here TV

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HereTV has updated their app, I updated on my Roku and can confirm it’s now working as expected again.

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8 Replies
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Level 8

Re: Here TV

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Same issue - installed, but won’t load.  Have tried uninstalling and reinstalling but still won’t load.

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Level 7

Re: Here TV

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Yes I've done exactly the same too. I've even contacted HereTv about a solution. Can get no help from them either.

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Level 7

Re: Here TV

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Same here as well on both of my Roku devices. Have tried un/re-install, but no change. The app will not launch.

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Level 7

Re: Here TV

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Looks like everyone is having a problem with connecting to here.tv. I wonder when Roku will provide an answer as to why and what we will have to do to correct the problem.

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Level 7

Re: Here TV

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Same here.

There is always the option to get it as an Amazon Channel. Same price.

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Level 8

Re: Here TV

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True but you lose the flexibility, I can use the current subscription and watch on phone, tablet, computer and normally Roku - wish they fixed this already

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Roku Employee
Roku Employee

Re: Here TV

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Hi,

Thanks for the post.

Please make sure when you remove the channel, that you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to Here TV directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Here TV channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Here TV

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HereTV has updated their app, I updated on my Roku and can confirm it’s now working as expected again.

View solution in original post

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