Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Helping getting Hulu and prime video

I would love for an actual person to email me so that I can get Hulu and Prime Video added to my account. I have been trying for months and these posts don’t flipping help!!! I have a ROKU account, I have a ROKU express, I have a Hulu account and I have a prime video account! Why the heck can I still not watch either on my ROKU!?! This is beyond frustrating!!!! Please help!!! [personal information removed]

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6 Replies
Level 10

Re: Actual HELP!!!

Do you mean that you can't add the channel;s to your devices via the "Streaming Channels" option on the Roku Menu?

Are you having the same issue when you try to add them via your account on the Roku Website?

I have these channels on each of my devices:  3500X, Roku 4, and Roku Ultra -- is your device older than any of these?

Roku 3500X
Roku 4400X
Roku 4661X
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Level 19

Re: Actual HELP!!!

Different Roku models have different capabilities. Many channel apps require the enhanced capabilities of newer models and cannot be installed or run on outdated ones.
What model Roku do you have (not just model name but model number as several Roku models have similar names)?. Check via Settings > System > About.

[Edit:  Oops, sorry.  I missed where you said you have a Roku Express.]

Prime Video:
Prime Video is available for Roku 2 (except for models 2720x and 27020EU), Roku 3 (except for model 4230x), Roku Express, Roku Express+, Roku Streaming Stick (except for models 3400x, 3500x and 3500EU), Roku Streaming Stick+, Roku Premiere, Roku Premiere+ and Roku Ultra as well as Roku TVs. (Source:

Hulu - check this website:

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 9

Re: Actual HELP!!!

BINGO!!  Could not agree with you more!  Go to BBB with an official complaint if you don't get help.

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Level 7

Re: Actual HELP!!!

Hiya! Roku Express is enlisted in your list of models that Prime Video will work on. I have one, have added the channel , launched but as soon as you play a program it restarts immediately and every time. And going to channel store too, keeps restarting. Getting frustrated now as this freaking product is not cheap to be owned and not give you a satisfying service. Please help!

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Level 21

Re: Actual HELP!!!

The "freaking product" is cheap to purchase and free to own.  I hope you didn't pay someone to activate.

Level 18

Re: Actual HELP!!!

If youre having issues with Premium(paid for) channels

by all means contact that Channels Support Directly.

---A problem clearly stated is a problem half solved---.
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