Channel Issues & Questions

[Vinita]

I signed up for a free trial of hallmark channel. The channel first of all does not appear on my roku device and second of all I was charged a dollar for what was supposed to be a free trial. The roku account is setup in such a **bleep** way that i cannot cancel the trial. I would like the trial cancelled and my money back. Any idea how I can do this?

[RokuDanny-R]

@Vinita 

Thanks for the note.

Can you please provide more information on your issue? When you say the channel does not appear on your device, did you search and add the channel to your device? 

In regards to the charge on your card, did you sign up for the free trial through Roku Pay, or through the channel provider directly? Did you verify if the amount charged was refunded? 

Please keep us posted and we will continue to assist you from there.

Thanks,
Danny

[damag]

Hello.

I have the Hallmark app on Roku. When I try to use Hallmark Live. it says I must provide a cable provider to activate. I am attempting to get rid of cable.

Thanks,

Dan

[RokuDanny-R]

@damag 

Thanks for the inquiry.

Please be aware that some channels require a TV or cable subscription to view the content available on their channel, these are called authenticated channels.

For more information about channels, visit our Support page here: Will I have to pay for channels?

Thanks,
Danny