Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Keeks305
Level 7

Help my tv restarts and deletes everything

Help I had my Roku for a year and now all of sudden it shuts restarts and makes me start from scratch every time. It makes me connect to the internet and then all my apps and it’s so annoying it happened at least 8 times I don’t know that to do, please any help will be amazing 

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RokuMary-F
Roku Employee
Roku Employee

Re: Help my tv restarts and deletes everything

Thanks for the post, @Keeks305.

Can you please provide more information about the issue you are experiencing? Are you using a Roku TV or a Roku device? 

Have you tried contacting TV's manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can locate their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Thanks,

Mary

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