Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Help! Screen stuck on "use accessibility shortcut: screen
help!!! my in-laws "hit something" on our remote, and now the screen is stuck on this - with the remote we can still fully control the Roku in the background, but cant get to the question box to select either answer and make it go away - going to the accessibility settings doesn't help to clear the box from the screen, nor does turning off the TV, unplugging the roku, or re-setting the system.
Tried to post a picture with this post but it won't let me upload it - the box says "Use accessibility shortcut?" as the title of the message, then has info about pushing the mute button to enable the screen reader. Then at the bottom it has two choices to toggle between, "turn off shortcut" or "use shortcut" but we can't get to the box to toggle between those choices.
Re: Help! Screen stuck on "use accessibility shortcut: screen
Thanks so much for the reply! tried both of those things, didn't clear it. What is very strange is that even with the Roku unplugged (I disconnected the power, and also disconnected the HDMI from the television as well), The box remains there - it doesn't even go away during the re-set, the reset happens in the background, but the white text box with the message stays there the whole time.