Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KGreen1313
Level 7

Help! Screen stuck on "use accessibility shortcut: screen

help!!!  my in-laws "hit something" on our remote, and now the screen is stuck on this - with the remote we can still fully control the Roku in the background, but cant get to the question box to select either answer and make it go away - going to the accessibility settings doesn't help to clear the box from the screen, nor does turning off the TV, unplugging the roku, or re-setting the system. 

Tried to post a picture with this post but it won't let me upload it - the box says "Use accessibility shortcut?" as the title of the message, then has info about pushing the mute button to enable the screen reader.  Then at the bottom it has two choices  to toggle between, "turn off shortcut" or "use shortcut" but we can't get to the box to toggle between those choices.

 

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5 Replies
makaiguy
Level 21

Re: Help! Screen stuck on "use accessibility shortcut: screen

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them is all it needs.

Restart via Settings > System > System restart (Or for Roku TV: Settings > System > Power > System restart)

If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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KGreen1313
Level 7

Re: Help! Screen stuck on "use accessibility shortcut: screen

Thanks so much for the reply!  tried both of those things, didn't clear it.  What is very strange is that even with the Roku unplugged (I disconnected the power, and also disconnected the HDMI from the television as well), The box remains there - it doesn't even go away during the re-set, the reset happens in the background, but the white text box with the message stays there the whole time.IMG_5098.jpg

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makaiguy
Level 21

Re: Help! Screen stuck on "use accessibility shortcut: screen

I've never seen a dialog like that. Perhaps it's coming from your TV rather than your Roku. Try following those instructions on your TV remote rather than your Roku remote.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
makaiguy
Level 21

Re: Help! Screen stuck on "use accessibility shortcut: screen

Is this a Sony TV? See: https://www.sony.com/electronics/support/articles/00232484
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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KGreen1313
Level 7

Re: Help! Screen stuck on "use accessibility shortcut: screen

That was 100% it!!!  I so appreciate your help, thank you

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