Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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yd84
Level 7

Help! Channel problems - channels wont open

I just bought my Ruko and have everything setup, but my channels won’t open for example Netflix opens then closes immediately what do i do?

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Help! Channel problems!!!!

Hi @yd84

Thanks for reaching out here in the Community.

Could you name us the other channels where you are experiencing the same issue? Do you by chance receive an error message? 

Try rebooting your device or run a software update to see if that will make a difference. Follow the instructions below if you need help performing a software update on your device:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
     
    • Note: The System update screen displays the current software and build version, along with the date and time of the latest update.
       
  5. Select Check Now to manually check for updates.

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Help! Channel problems!!!!

@yd84-

One additional thing to check:

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via the USB power adapter that came with the Roku.   

The USB ports on some televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. A Roku connected this way often appears to start up normally, but if it runs into an activity that requires more power than the USB port can deliver, something will fail, commonly taking you back to the home screen. 

If you don't have the Roku adapter handy, any other you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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